They All Say Yes!

They All Say Yes! A Team Approach to Patient Care

Scottsdale, Arizona

16.0 Continuing Education Lecture Credits (AGD PACE)

Mary Osborne, RDH, Joan Unterschuetz, MA and Dr. Lee Ann Brady invite you and your entire team to join them at the Scottsdale Resort and Conference Center in Scottsdale, Arizona for an amazing  experience.

There is no other course that will blend the concepts of team development and improved patient care in the way it happens in this two and a half days of learning.  Through a combination of presented information and experiences you will capture the elements of improved communication and teamwork as a group. These skills will then be added to co-discovery and the new patient interview so when you return home to your practice your interactions with patient’s will be more effective in helping them chose health. Two of the greatest challenges I hear from dental teams are improving their “case acceptance” and their ability to work together to this end. We believe these two issues are tied together at their source, and working on them together will enhance the improvement of both for incredible, unpredictable results back home in your office. Join Mary, Joan and Lee as they bring their individual and combined experiences from work with dental teams, as practitioners and as educators to help you create “The Practice Of Your Dreams”.

Your team can expect to gain the following from this workshop:

  • Create a team instead of a group of individuals that work together
  • Master the power of communication in all your relationships
  • Help patients develop ownership of their dental health
  • The co-discovery exam process
  • Return home with a list of action steps to “Create The Practice of Your Dreams”



It is our commitment to create an environment which supports individual and team learning, builds confidence and inspires personal and professional development. This is an opportunity to come together as a team in an environment where you feel totally supported and your team feels totally supported. Wherever you and your team are is perfect, and we will help you see and take the next step to where your practice is going, in a safe environment where the whole team can thrive. Your team can expect to leave this workshop with fresh ideas and a renewed appreciation and enthusiasm for your work.




Thursday (8:30-3:30)

  • The Formula for “Rewards”
  • Powerful Communication
  • Staying In The Question
  • What Do You Want More Of?

Friday (8:30-3:30)

  • Effective Patient Interviews
  • The Co-Discovery Exam
  • Team Members as Patient Advocates
  • Working Together

Saturday (8:30-12:30)

  • Taking it Home
  • Action Plans

Audience: Dentists, Hygienists, Assistants & all office staff

AGD CE Credit Allocation: Code 557: 12, Code 550: 4 (All Lecture Credit)

Cost: $1,595 per dentist & $995 per Team Member

Tuition includes continental breakfast all three days and lunch on Thursday and Friday.

Please note that this is an interactive small-group program so the number of offices and participants is limited. Please enroll with a deposit as soon as possible to ensure we will have room for your entire team.

Refund policy: Full refund less 4% processing fee available until 90 days before course; 50% refund until 60 days before course. For detailed policy please visit

Travel & Accommodations

A discounted room block is reserved for your convenience at the Scottsdale Resort and Conference Center. Please contact the hotel (480-991-9000.) directly to make your arrangements. The hotel provides a shuttle to and from Phoenix Sky Harbor Airport for a competitive cost. The resort is conveniently located between Old Town Scottsdale and Kierland Commons, which feature restaurants and shopping. There are more than 200 golf courses in the Scottsdale area, as well as many other attractions. See the Scottsdale Conventions and Visitors Bureau for more information.

About the Instructors

For more information about Dr. Lee Ann Brady, please click here to visit her bio page.

Mary Osborne is a Registered Dental Hygienist and has been a leading educator in team management and communications for over a decade. Beginning her career as a hygienist, she worked as a clinical team member for 20 years. From 1998 to 2004, Ms. Osborne worked for ProSynergy as a consultant offering in-office programs for dental teams. She lectures nationally at dental meetings and for small groups, and is a member of the visiting faculty of The Pankey Institute. She offers additional workshops, coaching and facilitation through her company Mary H. Osborne Resources.

Joan Unterschuetz earned a Master’s Degree in developmental psychology. Beginning her work in dentistry as a consultant to a pediatric dental team in Eastern Washington, she fell in love with the profession. Since that time Ms. Unterschuetz has worked with teams around the country and launched Continuums Consulting. Her passion is facilitating group conversations and she has become a frequently requested facilitator for dental study clubs.

If you have any questions, please contact us and tell us what date & time would be best to call you.
Refund policy: Full refund less 4% processing fee available until 90 days before course; 50% refund until 60 days before course. For detailed policy please visit

Academy of General Dentistry LogoAcademy of General Dentistry Approved PACE Program Provider – FAGD/MAGD Credit.
Approval does not imply acceptance by a state or provincial
board of dentistry or AGD endorsement 2/1/2012 to 1/31/2016.
Provider ID# 346981