By Mary OsborneIn dentistry we know the answer to why patients SHOULD do what we recommend. We frequently ask ourselves why they WON’T do the treatment we suggest. But the question I think we Read More
Do Your Patient Reviews Capture Your Vision
In today's world of social media, marketing and search engine optimization accumulating online reviews from patients is critical. I often hear dentists discussing many topics related to online reviews Read More
Anxious Patients, What Do You Do?
It's common knowledge that most patients do not look forward to dental work. On the other hand, it is a small number of patients who have significant fear or anxiety about dental care, the kind that Read More
Trust is the Killer App
This guest post is from Dr. Barry Polansky. Barry has been a friend and mentor over the years, has an incredible blog of his own and a must read book "The Art of The Examination". Thank you Barry for Read More
What Are Your CARE, SKILL, and JUDGMENT Worth?
By Mary Osborne RDH I wrote recently about moving our conversations with patients away from insurance benefits, and into conversations about the benefits of health. While we cannot ignore the role Read More
Practice Profitability Levers
A week ago in Connecticut while lecturing I was asked how to make anterior esthetic dentistry work if you are a provider for dental insurance fees with set fee schedules. This is a complex question at Read More
Are You Talking About Benefits or Benefits?
Thanks Mary Osborne for the following post!! I’m tired of talking about insurance benefits. So much is being said today about “changes in health care,” but the conversation really tends to be more Read More
When Patient’s & Dentist’s Concerns Don’t Align
Today I had the privilege of seeing a new patient who came in concerned about an area of gingival recession that appeared to her to have been getting worse. She shared with me a story about having Read More
Are You Using Checklists?
The concept of checklists has become very popular over the last few years. I first became familiar with it when the book "Checklist Manifesto" by Atul Gawande was recommended by a fellow dentist and Read More
“Permanent” Restoration
Over the last few months in lectures and articles I have discussed the concept of managing patient expectations about the longevity of restorative dentistry. Multiple times during these conversations Read More