In the next few weeks the legislature of the City of Phoenix will decide whether or not to continue fluoridation of the public water supply. The topic is being discussed everywhere, people have very Read More
Staying In The Question: A Team Exercise
Last week I shared a post and video from Mary Osborne entitled "Staying In The Question" and talked about the value of improving our listening skills int he dental profession as a key to helping our Read More
Is Your Hygiene Department Pulling It’s Weight?
Post By Dr. Mark Kleive One of the things that I’ve discovered in my career is the importance of the contributions that the hygiene department makes my practice both in patient services and patient Read More
Staying In The Question
We spend so much of our time learning to speak, write and read proficiently, and almost none of our time learning to be better listeners. Yet the art of helping our patient;s develop ownership of Read More
49% Business, 51% Healthcare
In yesterday's post I talked about the angst of reviewing routine radiographs during a hygiene visit to find that a restoration you placed has an open margin. So what do you do when this happens? Read More
The Patient Didn’t Schedule Treatment, What Did I Do Wrong?
In this video Mary Osborne (www.maryosborne.com) answers a question posed to her by Dr. Mike Melkers. Mike's question was what he was doing wrong if after an exam and a treatment presentation a Read More
Patient Centered Dentistry
This past weekend here in Scottsdale I held a 2.5 day workshop for teams with my dear friends Mary Osborne and Joan Unterschuetz. Over a decade ago I first became aware of the concept of patient Read More
Month End Reports, What Do You Track?
With the month of April coming to an end, dentists everywhere are wading through stacks of reports. Many of these reports are printed out of habit and never read, stacked in a cabinet for someone else Read More
Dental Radiographs In The News: Again!
Last week the conversation for many of us turned to dental radiographs thanks to the news media and medical research. Yale School of Public Health completed a study of over 15oo people and correlated Read More
Do You Have A Morning Huddle?
I do not think it would be brash to claim that our morning huddle is the most important fifteen minutes of our day. The time we spend together is a valuable tool for focusing our energy and attention Read More
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