Getting Started
When you are registered for an online seminar, you will receive a seminar invitation via email a few days before each session. This email will include a link for you to connect to the seminar room. In most cases, you will receive a new link each week (the previous link will not work again). You will receive a separate email a few days after each session with instructions for accessing the session recordings (if offered).
The first time you connect to the online seminar room, you will be prompted to download the the necessary software. This can take several minutes, so we recommend doing this the day before the first session (the link to the seminar room will work even though the meeting has not started). The software will ask you several times for permission to download and install the seminar room software.
Computer/Internet Basic Requirements
Generally, most recent Windows PCs, Apple computers, iPads and Android devices will work fine, but please see the detailed technical requirements section below just to make sure. You should connect using a high speed internet connection, such as DSL, Cable Modem or better.
We recommend listening to the audio portion of the meeting via your computer. You will need speakers or headphones; a microphone is optional, as you can type questions into a chat window. In rare cases your local internet conditions might affect the audio, so you may also dial into one of the telephone numbers that will be found in the seminar invitation (long distance or cell time charges may apply).
If you have any technical problems before a session, please let us know by using our contact form; on the day of the session there will be a support specialist standing by to assist if needed.
Detailed Technical Requirements
For PC users:
Windows® 7, Vista, 2003 server or XP or newer
Internet Explorer® 7.0 or newer, Firefox® 3.0 or newer or Chrome™ 5.0 or newer (JavaScript™ enabled. Java™ 1.6 or higher highly recommended.)
Internet connection with cable modem, DSL or better recommended
Dual core 2.4GHz CPU or faster with at least 2 GB of RAM recommended
For Mac users:
Mac OS® X 10.8 (Mountain Lion®), Mac OS® X 10.7 (Lion®) or Mac OS® X 10.6 (Snow Leopard®) or Mac OS® X 10.5 (Leopard® – Intel only)
Safari™ 3.0 or newer, Firefox® 3.0 or newer or Chrome™ 5.0 or newer (JavaScript™ enabled. Java™ 1.6 or higher highly recommended.)
Internet connection with cable modem, DSL or better recommended
Intel processor with 1 GB of RAM or better recommended
For iPad®, iPhone® and iPod® touch users:
iPad® 1 or newer, iPhone® 3GS or newer, iPod® touch (3rd generation) or newer
iOS® 5 or newer
Internet connection (WiFi recommended for VoIP)
Free GoToMeeting App from the App Store
For Android users:
Android 2.2 or higher
1 Ghz CPU or higher recommended
WiFi or 3G connection (WiFi recommended)
Free GoToMeeting App from the Android Market
Certain Android devices that use CDMA may only work over WiFi
