We spend so much of our time learning to speak, write and read proficiently, and almost none of our time learning to be better listeners. Yet the art of helping our patient;s develop ownership of their present condition and their desires for their dental health is built on the foundation of listening. We talk often in dentistry about patient education and we provide all of the information and do all of the talking. The truth is the best learning occurs not when we are listening but when we are speaking. With this in mind when we are doing all of the talking with a patient we are the ones learning, no wonder we know dentistry inside and out!
Mary Osborne has led our industry in teaching dentists and their teams about listening as a fundamental key to improved patient communications. In this video Mary shares with us her concept of “Staying In The Question”, a fundamental skill in improved listening.
Videos recorded by Dr. Mike Melkers, Spokane WA.
For More Information about Mary: www.maryosborne.com