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You are here: Home / Archives for Patient communication

Why Would Your Patient Do Dentistry? Part Two

By Mary Osborne on 01.07.14

Part One of this post was posted by Mary Osborne on  Dec. 17. We can assume if they are in a dental office that they have some value for health.  Deeper questions flow from that assumption: What Read More

Why Would Your Patient Do Dentistry? Part One

By Mary Osborne on 12.17.13

By Mary Osborne In dentistry we know the answer to why patients SHOULD do what we recommend. We frequently ask ourselves why they WON’T do the treatment we suggest. But the question I think we Read More

Anxious Patients, What Do You Do?

By Lee Ann Brady on 10.08.13

It's common knowledge that most patients do not look forward to dental work. On the other hand, it is a small number of patients who have significant fear or anxiety about dental care, the kind that Read More

What Are Your CARE, SKILL, and JUDGMENT Worth?

By Mary Osborne on 07.15.13

By Mary Osborne RDH I wrote recently about moving our conversations with patients away from insurance benefits, and into conversations about the benefits of health. While we cannot ignore the role Read More

Are You Talking About Benefits or Benefits?

By Mary Osborne on 05.14.13

Thanks Mary Osborne for the following post!! I’m tired of talking about insurance benefits. So much is being said today about “changes in health care,” but the conversation really tends to be more Read More

When Patient’s & Dentist’s Concerns Don’t Align

By Lee Ann Brady on 05.01.13

Today I had the privilege of seeing a new patient who came in concerned about an area of gingival recession that appeared to her to have been getting worse. She shared with me a story about having Read More

“Permanent” Restoration

By Lee Ann Brady on 04.15.13

Over the last few months in lectures and articles I have discussed the concept of managing patient expectations about the longevity of restorative dentistry. Multiple times during these conversations Read More

I Don’t Want My Teeth To Look Like Crowns

By Lee Ann Brady on 10.17.12

I had the privilege today of working with a patient on a comprehensive esthetic exam with photographs. He has had significant wear on his lower centrals for years. In addition he has been watching his Read More

Post-Op Instructions: How Do You Give Them To Patients?

By Lee Ann Brady on 07.31.12

I had a patient in the office today for an adjustment of his anterior bite plane appliance. When I came in and asked how he was doing he said "great, but I think I melted my mouthguard". Curious I Read More

Staying In The Question: A Team Exercise

By Lee Ann Brady on 07.16.12

Last week I shared a post and video from Mary Osborne entitled "Staying In The Question" and talked about the value of improving our listening skills int he dental profession as a key to helping our Read More

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